The patients hardest to reach are the ones least able to read
An agent that speaks Urdu calls the patient, confirms the appointment, rebooks it against live availability and updates the record — without anyone at the desk touching it.
Four calls, in order of payback
We start with one. One call type, one department, six weeks, measured against a number agreed before anything is built.
Appointment confirmation
Calls the day before, confirms in spoken Urdu, and reschedules on the spot against live availability — then back-fills the freed slot from the waitlist.
Hear Ayesha do this →Pre-arrival intake
Collects what reception would collect at the desk — reason for visit, documents to bring, fasting instructions — and files it before the patient arrives.
Chronic care follow-up
Weekly check-ins for diabetes, hypertension and post-discharge care. Captures self-reported readings and escalates a deteriorating patient to a clinician with a summary.
Hear Dr. Saad do this →Results and recall
Tells patients a report is ready and books the follow-up. It never reads a result aloud — that is a clinician's job, and the agent says so.
What it will never do
An agent is only trustworthy if its limits are written down before it takes a call. These are set in the brief, not discovered in production.
- The agent is not a clinician. It never diagnoses, interprets a result, or advises on medication.
- Anything urgent ends the call with a clear instruction to attend emergency.
- Deployable self-hosted, so recordings never leave the hospital network.
- Every call transcribed and retained on your policy, not ours.
Common questions
How do you reduce patient no-shows?
The agent calls every booked patient the day before, confirms in spoken Urdu, and reschedules immediately if they cannot attend. The freed slot is offered to the waitlist on the same call cycle. Reaching patients by voice works where SMS reminders fail, because it does not require the patient to read.
Can an AI agent book and cancel appointments in our system?
Yes. The agent reads live availability from your hospital or clinic management system during the call, books or moves the appointment, and writes the outcome back before hanging up. It is not taking a message for reception to process later.
Is it safe to use a voice agent with patient data?
It can be deployed entirely on your own servers using self-hosted open-source speech models, so no recording or transcript reaches a third party. Integrations are scoped to the specific fields a call needs — an appointment agent sees a calendar, never a patient record.
Confidential operations, covered
Most voice AI is a wrapper around somebody else's API — your patients' conversations reach a third party before you hear them. That is a non-starter for a hospital.
It can run inside your walls
Open-source speech models self-hosted on your servers or private cloud. Nothing leaves your environment.
You decide what is kept
Retention is a setting, not our policy. Keep everything, keep transcripts only, or redact identifiers. Deletion is real deletion.
It only knows what you show it
Integrations are scoped to the fields a call needs. An appointment agent sees a calendar, not your patient records — and cannot be talked into reading one out.
Every call is on the record
Full transcripts, timestamps and outcomes for anything an auditor might ask about.
Fill the chair, then prove you filled it.
Tell us which of those calls your team makes most often. We scope a pilot around it — one number, six weeks, a plain answer at the end.
Start the conversation