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Ayesha, Appointment & No-Show Desk

Fills the empty chair. Confirms, reschedules and preps every patient.

Built for
Hospitals, Clinics & Diagnostic Labs
Voice
helpdesk-agent
Call length
0:59
Channels
Phone · WhatsApp · Web
Listen to the call
Ayesha takes a call9 turns · Urdu · voice “helpdesk-agent0:00 / 0:59

Agent — helpdesk-agentCaller — punjabi-masiClick any line to jump to it

What it costs today

Outpatient no-show rates run 19–43%. Every empty slot is a consultant hour billed to nobody. Front-desk staff cannot call 400 patients a day, and SMS reminders are useless to the ~37% of adults who cannot read them.

What Ayesha does instead

Ayesha calls every patient the day before, confirms in spoken Urdu, reschedules on the spot against live calendar availability, delivers prep instructions (fasting, reports, documents), and back-fills cancelled slots from the waitlist automatically.

Target impact

What it is hired to move

Modelled from published industry benchmarks, not measured from a live deployment. We agree them as the pilot’s success criteria, then prove them on your data.

38%No-show reductionmeasured against SMS-only baseline
+11 hrsSlot recoveryconsultant hours reclaimed per week
100%Reachworks for non-literate patients — voice, not text
Integration & commercials

What it plugs into

An agent that cannot read your systems is a recording. Ayesha is wired into the ones that hold the answers, and writes every outcome back.

HMS / EMR (Oladoc, Marham, custom)Google & Outlook CalendarWhatsApp confirmationsSMS gateway fallbackLab LIS systems
One-time setupPKR 300,000
Monthly licencePKR 95,000
Included volume6,000 calls/mo
Beyond thatPKR 18 / call