Hassan, Tier-1 Customer Support
Handles the 70% of calls that are the same five questions.
- Built for
- Telecom & Internet Service Providers
- Voice
- broadband-support
- Call length
- 0:55
- Channels
- Phone · WhatsApp · Web
Agent — broadband-supportCaller — nazimabad-boyClick any line to jump to it
What it costs today
ISPs and telcos in Pakistan drown in repetitive Tier-1 volume: outage checks, bill queries, package changes, router resets. Agents cost PKR 60k–120k/month, turnover runs above 40%, and peak-hour queues push customers to churn.
What Hassan does instead
Hassan answers every inbound call instantly in Urdu, English or code-mixed speech. He authenticates the caller, checks live outage and billing systems through tools, resolves what he can, and hands the rest to a human with a full transcript attached.
What it is hired to move
Modelled from published industry benchmarks, not measured from a live deployment. We agree them as the pilot’s success criteria, then prove them on your data.
What it plugs into
An agent that cannot read your systems is a recording. Hassan is wired into the ones that hold the answers, and writes every outcome back.